FAQ

1. What does Zexreno sell?

Zexreno sells jigsaw puzzles. Check each product listing for the design, piece count, and finished dimensions. Available designs and options may change over time.

2. How do I choose a puzzle?

Start with the piece count and finished dimensions. Make sure you have enough space to lay out the puzzle and sort the pieces. If you prefer an easier starting point, look for a design with fewer pieces and distinct areas of color.

3. Where can I find the puzzle details and package contents?

Check the product listing for the piece count, finished dimensions, materials, and package contents. If you want to know whether a reference poster or another accessory is included, check the listing for your selected option or contact us before ordering.

4. Will the puzzle look exactly like the photographs?

Lighting and screen settings can affect how colors appear. If you receive a different design or a puzzle that materially differs from its description or photographs, contact us so we can review the issue.

5. How do I place an order?

Choose your puzzle and any available options, such as the design or piece count. Select the quantity, add the item to your cart, and follow the checkout instructions. Review your selected items, delivery address, and total before paying.

6. Which payment methods are accepted?

Available payment methods are displayed at checkout. Your payment provider may apply separate conversion or transaction fees.

7. Can I change or cancel my order?

Contact us immediately with your order number and request details. We can make changes or cancel an order only before fulfillment begins, and we will confirm whether your request can be completed.

If we confirm your cancellation, we will refund the canceled items and applicable shipping charges in full. We do not charge a standard cancellation fee. Applicable statutory rights still apply.

8. How long does processing take?

Orders are generally processed within 2–3 business days after payment confirmation, excluding weekends and public holidays.

9. What are the estimated delivery times?

Order processing time is additional. Customs checks, holidays, and carrier disruptions may affect delivery.

10. Where do you deliver, and what does shipping cost?

Available destinations and shipping charges appear at checkout after you enter your address. Contact us before ordering if no delivery option is shown.

11. How can I track my package?

When tracking is available, we will send shipment details using the contact information on your order. Check your spam folder and allow time for carrier updates.

If you have not received a shipping update within 5 business days of ordering, contact us with your order number.

12. What if my package is delayed or missing?

Send us your order number and describe the issue. We will investigate and explain the available options.

If dispatch is delayed beyond the promised period, we will provide an update and explain any cancellation or refund options available under applicable law.

13. Can I return a puzzle if I change my mind?

You may request an eligible return within 30 days of delivery. For voluntary change-of-mind returns, the puzzle must be unused, unopened, and in its original condition. Include the original packaging, all supplied contents, and your order number or other proof of purchase.

These conditions apply to voluntary returns. Your applicable statutory rights and remedies for damaged, defective, or incorrectly supplied goods still apply. See our Return & Refund Policy for details.

14. Can I exchange a puzzle for a different design or piece count?

Contact us within the return period if you would like a different design or piece count. Exchanges depend on stock and whether the original puzzle meets our voluntary return conditions.

We will explain whether an exchange is available or whether you can return the puzzle and place a separate order.

15. Who pays return postage?

Customers pay return postage for eligible change-of-mind returns. We cover reasonable return shipping when a return is required because a puzzle arrived damaged, defective, or incorrect.

Contact us before buying postage so we can arrange or confirm a suitable method.

16. What if pieces are missing or damaged, or I receive the wrong puzzle?

Contact us promptly, preferably within 7 days of delivery or as soon as you discover the issue. Include your order number, the puzzle design and piece count, and a description of the problem. Photos of the box, affected pieces, or the gap in the assembled puzzle can help us review the issue.

The 7-day period is a reporting recommendation. Your statutory rights still apply, including if you discover a missing piece while assembling the puzzle later.

17. Where do I send a return?

Email our support team for return instructions and the correct return address. service@bezvaro.com

18. How long will my refund take?

Standard return inspection may take up to 14 business days after we receive your return. We initiate approved refunds within 3 business days, normally to the original payment method. Your payment provider may take another 3–8 business days to post the credit.

Any shorter statutory refund deadline takes priority.

19. Do I need to leave a review to receive help?

No review is required to receive customer support, request a return, or receive an eligible refund.

20. How do I contact Zexreno?

• Operated by: Andrii Shop LLC
• Business License Entity: Andrii Shop LLC
• Registered Address: 1742 N Champa St Unit 1083, Denver, CO 80202
• Email: service@bezvaro.com
• Phone: +1 712-599-0149
• Website: bezvaro.com